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Support

Get help

Support is handled by the team that builds the product. Requests that block someone from filing a document are treated as urgent.

Facing a deadline today? Do not wait on a support reply. File what you have, or contact a Community Law Centre. A late filing is harder to fix than an imperfect one.

Start here

How it works

The six steps, start to finish.

FAQ

Accuracy, privacy, deadlines, and cost.

Terms and privacy

What we do and do not take responsibility for.

Contact us

Contact channels are set up when you create an account, and appear inside the application alongside your case so that we can see which case a question relates to without you having to describe it.

The same route handles formal requests. Privacy requests under Information Privacy Principles 6 and 7 are answered within 20 working days, as described in our privacy policy. Accessibility barriers can be reported through the accessibility page.

Firms and organisations with a commercial question should use contact sales instead.

Free help that is not us

We are a drafting tool, not a lawyer. These organisations give free advice on the merits of your situation, which we deliberately do not.